Community Resources

Emergency Services in Monroe County

Suicide Prevention Lifeline

211 or 585.275.5151 or 800.310.1160 or TTY 585.275.2700

UR Mobile Crisis Team

211 or 585.275.5151 or TTY 585.275.2700

Trans Lifeline

We run a hotline staffed by transgender people for transgender people. This is a FREE helpline run by volunteers and supported by the community.

Mondays @ 12am - 11am and 1pm - midnight

Tuesdays @12am - 5am, 10am - 3pm, and 5pm - midnight

Wednesdays @ 12am - 10am and 11am - midnight

Thursdays @12am - 8am and 11am - midnight

Fridays @ 12am - 7am and 10am - midnight

Saturdays @12am - midnight

Sundays @12am - midnight

Crisis Hotline at: 877-565-8860

http://www.translifeline.org/

Trevor Project 

24/7 suicide and crisis prevention helpline for LGBTQ youth. 

1-866-4U-TREVOR

1-866-488-7386

AIDS Hotline

Information and referrals to local HIV/AIDS resources

1-800-662-6080 

Black Trans Advocacy -24Hr Emergency Hot-Line

BTA Emergency Services are also available for you.  Please access emergency program information and resources here. http://blacktrans.org/emergency-assistance.html

If you are in a life threatening emergency situation, please call 911 first and then make contact with our 24Hr Emergency Hot Line at 1+ 855-255-8636.  http://blacktrans.org/ 

Center For Youth Services (24 hr youth hotline)

585-271-7670 (24 Hour Help Line)

905 Monroe Avenue

Ph# 585-271-7670 (24 Hour Help Line)

Covenant House Hotline 

National hotline for homeless and runaway youth and families – provides crisis counseling and referrals. 

1-888-829-1249

Hillside

Ph# 585-256-7500

https://www.hillside.com/

OnSTART

Offers crisis prevention and response for individuals with developmental disabilities and complex mental/behavioral health needs. Also offers related clinically-based consultation and training to organizations throughout the community.

Ph# 1-844-567-8278

ttp://www.opwdd.ny.gov/ny-start/home

Rochester General Hospital Emergency 

1425 Portland Avenue

Ph# # 585.922.4000

Crisis Intervention Unit: (585) 922-3728

UR Psychiatric Emergency Program

300 Crittenden Boulevard

585.275.4501

Strong Adult Partial Hospitalization Program

315 Science Parkway, Suite 300 (Building B)

585.279-7850

Unity Health System Emergency 

89 Genesee Street

585.368.3950